FOREWORD
Assalamualaikum Wr.
Wb
Alhamdulillahhirobil’alamin
gratitude we pray that the presence of Allah SWT has given grace and guidance
to us all, so that we can finish this paper “Reading 3” of Narrative text.
Furthermore we would like
to thank the lecturer for the course of reading 3 who always
provide direction and guidance to facilitate the preparation of this paper. And
to friends who have given us the spirit and encouragement so that this paper
can be resolved.
Hopefully this paper can be
useful to readers in general and we beg criticism and suggestions for better
progress.
Wassamu’alaikum Wr. Wb.
Bulukumba, 5th On
December 2013
Writter
CHAPTER
I
INTRODUCTION
Customer complaints are
inevitable. If you run a business that sells to the public no matter how
great your goods or services are the old adage will eventually be proven true:
You cannot please 100% of the people 100% of the time.